1. Eligibility for Returns
You may request a return within 1–3 days of receiving your order. To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be in its original packaging, including any tags or labels.
Items that show signs of wear, use, or damage will not be accepted for return.
2. Return Process
To initiate a return, please contact us via email at [email protected] with the following information:
- Your full name
- Order number
- Reason for return
- Clear photos of the product (if applicable)
Once your return request is reviewed and approved, we will provide instructions on how to proceed with the return.
3. Refund Process
After we receive and inspect the returned item, we will notify you of the status of your refund. If approved, a refund will be issued via the method agreed upon during communication (e.g., direct bank transfer or other applicable means).
Please note:
Refunds are processed only after the returned item has been received and approved. This process may take up to 1–3 business days after we receive the returned product.
4. Damaged or Incorrect Items
If you receive an item that is defective, damaged, or different from what you ordered, please notify us within 1–3 days of delivery. Include a description and clear photos so we can resolve the issue promptly.
5. Contact Us
For any questions related to returns or refunds, feel free to reach out at:
Email: [email protected]
